Refund Policy

We want you to be happy with what you buy. Because digital products can be copied once they are downloaded, our refund rules are a little different from a normal shop. Please read them before you buy.

Digital products (scripts, plugins, templates, source code, books)

You can get a full refund if:

• The product does not work as described on its product page, and we cannot fix it within 7 days of your report.
• You were charged twice for the same product.
• You paid but we could not deliver the product.

We usually cannot refund:

• A product that was downloaded and works as described, because you changed your mind.
• A product that does not fit a need that was not listed on its product page. If you are not sure, ask us before you buy.
• Problems caused by your own hosting, server, changes to the code, or other software.

If you have a problem, contact us first. Most issues are setup questions that we can solve quickly.

Memberships

• If you have not downloaded anything with your plan, you can ask for a full refund within 48 hours of the plan starting.
• Once you have downloaded files with the plan, the plan cannot be refunded, because the files stay yours.
• Memberships do not renew automatically, so you will never be charged again without choosing to.

Credits

• Unused credits can be refunded within 7 days of buying them.
• Credits that were spent, and bonus credits, cannot be refunded.

Custom services

• For custom work we agree a written scope and price first. If we cannot deliver what was agreed, you get back the money for the part that was not delivered.
• The advance payment covers planning and work that has started. If you cancel after work has started, we refund the part of the advance that was not yet used, if any.
• Work that was delivered and accepted cannot be refunded.

How to ask for a refund

1. Email contact@frqtools.com or message us on WhatsApp at +92 325 2604441.
2. Include your order number (it starts with FRQ-), the email on your account, and a short reason.
3. We reply within 2 working days, and may ask for screenshots or other details.

How refunds are paid

• PayFast (card, JazzCash, Easypaisa): refunded through PayFast to the same card or wallet. It can take 5 to 10 working days to show, depending on your bank.
• Bank or wallet transfer: sent back to the account you paid from, within 7 working days of approval.
• Credits: purchases paid with credits are refunded as credits.

When a refund is approved, access to the refunded product or plan is removed.

Misuse

We do not refund orders paid with fake or reused receipts, or accounts that broke our Terms of Service. Repeated refund requests to get free products may lead us to close the account.